Speaking | Warm-up "Customer feedback" What do you do when customers aren't happy with your service? Instead of simply apologising, it's time to figure out what went wrong and how to make things better. In this activity, students take on the role of business owners who have received negative customer reviews. Their task is to analyse the feedback, identify the main problems and develop an action plan to improve their establishment.

Speaking | Warm-up "Talk for 1 minute: Black Friday" Ловите подборку к Черной пятнице. 🤑