An AI system had to be retrained to stop using profanity after just a month of interacting with customers of a housing and utilities company, Mikhail Viktorov, president of the National Association of Information Modeling Technology Organizations, told TASS. 🤖
[⚠️ Context — Russia’s housing and utilities sector (known as ЖКХ) is notorious for bureaucratic complexity, aging infrastructure, and frequent complaints from residents, which often makes customer service interactions unusually tense. AI pilots in this field are part of a broader push to digitize municipal services and reduce the workload on call centers.
⚠️ Why it matters — The anecdote highlights how local linguistic norms and emotional communication styles can directly shape AI behavior in real-world deployments. In Russia, it also reflects both enthusiasm for automation in public services and the practical challenges of adapting global AI tools to everyday social realities.]
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