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📢 Contract Based Customer Service Specialist
🏢 emater
📍 Yerevan

🔄 #Contract
💼 #CustomerService
🗂️ #SalesMarketing

📝 Responsibilities
- Respond to customer inquiries and resolve any issues via phone, email, and live chat
- Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner.
- Provide accurate and complete information about company products and services
- Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Generate upsell opportunities.
- Stay up-to-date with product knowledge, promotions, and company policies and procedures.
- Dealing with escalated cases with appropriate product knowledge and patience.
- Resolve conflict cases with the customers providing accurate information.
- Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team.

✅ Requirements
- Native or bilingual knowledge of English language with excellent verbal and written communication skills.
- 2+ years of customer service experience, preferably in a fast-paced e-commerce environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think creatively to resolve issues.
- Experience using CRM software and other customer service tools.
- Strong attention to detail and organizational skills.
- Flexibility to work evenings, weekends, and holidays as needed (rolling shift).
- Positive attitude and willingness to learn and grow with the company.

💻 Technologies
- CRM software

⚡ Skills
- Multitasking
- Problem-solving
- Communication
- Attention to detail
- Organizational skills

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100093391

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

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📢 Build and Release Engineer
🏢 Sperasoft
📍 Yerevan

🏠 #Hybrid
🔄 #FullTime
💼 #BuildEngineer
🗂️ #InformationTechnology

📝 Responsibilities
- Support and improve development pipelines that the core team relies upon for day-to-day game development (Continuous Integration, build verification and deployment, performance, stability, etc.)
- Analyze build system’s performance, troubleshoot and resolve build and deployment issues, work with engineering teams to prevent future issues
- Keep the build tools up to date, coordinating the updates with other teams
- Review proposed solutions and code written by peers
- Update pipeline documentation and configuration guides
- Take responsibility for efficiency and maintainability of the build system
- Maintain and extend platform tools
- Hands-on contribution to the game development as a secondary role

✅ Requirements
- Development and debugging experience in C++
- Good grasp on Computer Science fundamentals (algorithms, data structures, operating systems)
- Familiarity with version control systems (Perforce, Git, SVN)
- Familiarity with Gradle or XCode
- Good analytical & troubleshooting skills
- Strong communication skills
- Good written English skills
- Self-driven and a team player with a solid work ethic
- Inspired to make everyone's job easier by improving team efficiency and reducing technical barriers

🌟 Nice to Haves
- Development experience in the following languages: Python, C#, TypeScript
- Experience with build automation and CI/CD tools (e.g. TeamCity, Jenkins)
- Experience with configuration management and infrastructure as code tools (e.g. Terraform, Ansible, Puppet, etc.)
- Experience with Windows administration and PowerShell
- Experience with OSX and Linux environments
- Experience with cloud technologies, specifically AWS
- Experience with branching and merging
- Experience with mobile development and publishing
- Experience working across internal and remote engineering teams using agile methodologies

💻 Technologies
- C++
- Perforce
- Git
- SVN
- Gradle
- XCode
- Python
- C#
- TypeScript
- TeamCity
- Jenkins
- Terraform
- Ansible
- Puppet
- Windows
- PowerShell
- OSX
- Linux
- AWS

⚡ Skills
- Analytical & troubleshooting skills
- Communication skills
- Written English
- Self-driven
- Team player
- Solid work ethic

🎁 Benefits
- Working with an international team of world-class professionals on exciting and challenging projects
- Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
- Medical Care package
- Sensibly flexible working hours
- Breakfasts, snacks and fruits available during the day, tea and coffee machines
- Friendly team and a family-like environment
- Additional benefits – care bonus to cover health, educational and safety needs

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100093389

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Technical Support Specialist
🏢 Colibrix One
📍 Yerevan

🏠 #Remote
🔄 #Shift
💼 #TechSupport
🗂️ #InformationTechnology

📝 Responsibilities
- Provide timely technical support to internal teams and partners regarding system monitoring and service stability
- Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
- Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
- Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
- Administer Linux servers: logs, access control, services, cronjobs
- Document recurring issues and solutions in Confluence
- Work with REST APIs to integrate with third-party systems
- Participate in a 24/7 shift rotation, including nights and weekends

✅ Requirements
- 1+ years of experience in technical support, operations, or system administration
- Strong command of the Linux CLI, logs, services, file permissions, and networking
- Experience working with monitoring and alerting systems
- Understanding of incident and problem management (ITIL or Jira workflows)
- Basic skills in Python scripting
- Experience with Telegram, Slack, or Jira bots is a strong plus
- Understanding of REST APIs
- Excellent written and verbal communication skills in English and Russian
- Willingness to work in a shift-based environment (including on-call)
- Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms

🌟 Nice to Haves
- Experience in FinTech, acquiring, or payment systems
- Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
- Hands-on contributions to automation or monitoring in production environments

💻 Technologies
- Prometheus
- Grafana
- Loki
- Alertmanager
- Jira Service Management
- Python
- Telegram
- Slack
- Jira
- Linux
- Confluence
- REST APIs

⚡ Skills
- Technical support
- System administration
- Linux CLI
- Incident management
- Problem management
- Communication
- Attention to detail

🎁 Benefits
- Opportunity to shape the future of fintech solutions within a growing company
- Collaborative, horizontal team structure that values your expertise and ideas
- Continuous learning and development opportunities to enhance your skills and career growth
- Competitive salary and benefits package
- Flexible work arrangements to support work-life balance

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100093387

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Senior SAP SRM Consultant
🏢 EPAM
📍 Armenia

🏠 #Remote
🔄 #FullTime
🗂️ #BusinessStrategy

📝 Responsibilities
- Own end-to-end delivery of complex changes across the NFR procurement landscape
- Drive functional design, configuration, and technical solutions for Shopping Cart, Workflow, Sourcing, and Contracts
- Manage HR integration covering org structure, cost centers, and approval flows
- Oversee the Shopping Cart flow from catalog selection through approval, PO, GR, and asset update
- Support asset creation during accounting and coordinate with PM processes
- Address special topics such as regularization carts, minimum order checks, catalog images via MDM, and mass cart creation
- Oversee WRICEF documentation quality and ensure specs are completed and stored before development starts
- Define testing strategies and coordinate UAT, securing formal approval by release cutover
- Resolve critical L3 incidents and lead root cause analysis to implement permanent fixes
- Participate in PI and Sprint Planning and guide the team through Agile processes

✅ Requirements
- 5+ years of experience in SAP SRM, with Retail/NFR experience
- Knowledge of HR integration, product hierarchy, and asset management
- Familiarity with MDM
- Proficiency in English at a B2+ level

⚡ Skills
- SAP Logistics (SCM)
- SAP Supplier Relationship Management
- SAP-SRM: Strategic Sourcing

🎁 Benefits
- International projects with top brands
- Work with global teams of highly skilled, diverse peers
- Healthcare benefits
- Employee financial programs
- Paid time off and sick leave
- Upskilling, reskilling and certification courses
- Unlimited access to the LinkedIn Learning library and 22,000+ courses
- Global career opportunities
- Volunteer and community involvement opportunities
- EPAM Employee Groups
- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

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100093385

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Senior Product Designer
🏢 Digitain LLC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #ProductDesigner
🗂️ #ProductManagement

📝 Responsibilities
- Design simple and elegant, data-driven and user-centric experiences
- Collaborate with stakeholders to translate business goals into awesome products
- Create pixel-perfect mockups, and prototypes and provide all the necessary specifications to the development team
- Help to maintain UX and brand consistency across all products
- Conduct various types of research including user interviews and competitive analysis
- Learn and analyze the specifics of the domain to reach a better understanding of customer preferences
- Deliver solutions with a focus on a great user experience while balancing between business goals and ease of implementation
- Share knowledge with the design team and mentor juniors

✅ Requirements
- 4-5+ years of experience working on large B2B or B2C products
- A compelling portfolio that demonstrates high-quality design work
- At least one case study with a deep dive into UX decisions
- Experience with Figma or Adobe XD, and prototyping tools like Protopine or Principle
- Experience with conducting user research
- Strong presentation skills and ability to discuss the objective pros and cons of different solutions
- Good problem-solving and storytelling skills
- Have a good sense of humor :)

🌟 Nice to Haves
- Knowledge of Adobe After Effects is an advantage
- Mentorship abilities and experience of mentoring designers is a big advantage

💻 Technologies
- Figma
- Adobe XD
- Protopine
- Principle
- Adobe After Effects

⚡ Skills
- User research
- Presentation skills
- Problem-solving
- Storytelling
- Mentorship

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100093383

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Administrative Assistant
🏢 Digitain LLC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #AdministrativeAssistant
🗂️ #AdministrativeSupportServices

📝 Responsibilities
- Provide general administrative support to the managerial staff, including email, scanning, etc
- Manage the work schedule of the line manager
- Collect data on employees' work schedules, holidays, absences, etc
- Implement the necessary functions with the 1C program
- Assist in organizing the communication between the various units of the directorate
- Carry out the inventory of the directorate units
- If necessary, translate emails, documents, etc. (from Russian, English to Armenian, and vice versa)
- Collect reports from all directorate units and submit them to the line manager
- If necessary, conduct tours around the directorate
- If necessary, cooperate with other directorates of the company
- Carry out other functions assigned by the line manager and arising from the duties of the position

✅ Requirements
- Bachelor's degree
- Excellent knowledge of languages: written and spoken Armenian, English, and Russian
- Software knowledge: MS Office, 1C
- Excellent written and verbal communication skills
- Time management skills
- Ability to prioritize tasks
- Performance of work within the specified time limits
- Ability to work under pressure
- Ability to acquire new knowledge

🌟 Nice to Haves
- Work experience in a similar field is preferable
- knowledge of Jira is preferable

💻 Technologies
- MS Office
- 1C
- Jira

⚡ Skills
- Written and verbal communication skills
- Time management skills
- Ability to prioritize tasks
- Ability to work under pressure
- Ability to acquire new knowledge

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100093381

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Content Management Team Lead
🏢 Digitain LLC
📍 Yerevan

🔄 #Contract
💼 #ContentManager
🗂️ #ProductManagement

📝 Responsibilities
- Develop and implement a structured, AI-enabled strategy for product documentation and knowledgebase management
- Own and standardize product manuals, user guides, and operational documentation
- Ensure all documentation reflects real product functionality
- Design and improve documentation workflows, version control, and update processes
- Automate documentation and release note generation with IT and Product teams
- Manage Release and Hot-Fix technical documentation processes
- Maintain and improve a centralized, structured, and searchable knowledgebase
- Coordinate timely updates of manuals with Product Development teams
- Oversee translation and localization of technical documentation
- Analyze usage data and improve documentation accessibility and quality
- Define and enforce documentation standards, templates, and governance rules
- Monitor KPIs and prepare regular reports on documentation performance
- Lead continuous improvement initiatives for knowledge management processes
- Plan tasks, prioritize workload, and ensure quality and deadlines are met
- Conduct team alignment meetings and support cross-functional coordination

✅ Requirements
- Master’s degree in Philology, Linguistics, Journalism, International Relations, Marketing, Management, or related fields
- 4+ years of professional experience, including at least 2 years in a managerial role
- Strong understanding of technical documentation, product manuals, or knowledgebase systems
- Experience working with structured documentation and cross-functional product teams
- Languages: Armenian, English, Russian (mandatory)

🌟 Nice to Haves
- Experience with documentation systems, knowledge management tools, or CMS platforms is an advantage

💻 Technologies
- MS Office
- Jira
- WordPress

⚡ Skills
- Strong leadership, communication, and organizational skills
- Ability to manage multiple priorities and ensure accuracy under tight deadlines
- Strong analytical thinking and attention to detail
- High adaptability to evolving product and technical environments
- Initiative-driven mindset with problem-solving and continuous improvement focus

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100093379

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք