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📢 Incident Management Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #Shift
🗂️ #TopManagementExecutive

📝 Responsibilities
- Receive and process incident tickets and service requests from company staff and worldwide partners
- As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department
- Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements
- Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process
- Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners
- Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
- Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services
- Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours
- Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
- Other duties as assigned by the immediate supervisor

✅ Requirements
- Undergraduate Degree in IT / Management will be a plus
- Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
- Good knowledge of MS Office
- Experience in the iGaming industry is a plus
- Knowledge of Atlassian Jira or other similar software will be considered as a plus
- Ability to work with shifts is a must
- Reporting and analytical skills
- Hardworking, initiative and flexible personality with the ability to prioritize and multi-task

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100089844
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Game Presenter
🏢 Digitain LLC
📍 Yerevan

🔄 #Shift
🗂️ #Gaming

📝 Responsibilities
- Communicate with players from different countries around the world
- Ensure games are dealt according to the procedure, as per training
- Answering customers' questions in real-time via live chat
- Enjoy the experience of presenting our games to the players

✅ Requirements
- Enjoy working as part of a close & friendly team
- Willingness to discover gaming industry, such as rules of the games
- Ability to work with the cameras in the studio
- Proficient in English and willing to further improve via in-house training
- Be a natural communicator and with a smile on your face at all times

🎁 Benefits
- Health insurance after 3 months probation period
- Free taxi (only for evening and night shifts)
- Partial tuition reimbursement for students
- Career growth opportunity
- Gym membership discount
- One-shot bonuses in case of childbirth marriage
- Free of charge, coffee/tea, ice cream
- Team building
- English language tuition
- Free of charge professional books
- Free subscriptions (LinkedIn Learning, Pluralsight)
- Referral a Friend Program with financial reward
- Professional Make-up Training

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100089842
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Sales and Service Specialist in Alaverdi SC
🏢 Viva
📍 Alaverdi, Armenia

🔄 #FullTime
🗂️ #SalesMarketing

📝 Responsibilities
- Provide services to the customers according the Company set standards and planned indicators, as well as follow up on their implementation
- Inform and provide necessary advertising materials to the customers (specifications of products, services and tariffs)
- Provide technical support in products/services activation/ deactivation procedures
- Sell mobile phones/devices, data devices & accessories
- Provide service to the customers in prepaid / postpaid products, voice and data tariffs
- Prepare reports
- Ensure handling of customer claims and complaint
- Ensure confidentiality of the customer data and the Company activities/ standards

✅ Requirements
- Higher education (also can apply undergraduate and master degree students)
- Work experience in the customer service or sales will be an advantage
- Awareness of different transactions in billing systems is a plus
- Knowledge of Company’s and competitor’s tariffs/ products/ services /bundles
- PC skills (Word, Excel)
- Linguistic skills: Armenian, Russian and English languages
- Effective team working and time-management skills
- Good organizational, communication and negotiation skills
- Conflict and stress management skills

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100089840
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Brand Manager
🏢 Burmunk Perfumery Chain
📍 Yerevan, Armenia

🔄 #FullTime
🗂️ #SecurityServices

📝 Responsibilities
- Analyze brand positioning and consumer insights
- Analyze brand sales
- Measure and report performance of all marketing campaigns
- Monitor market trends, research consumer markets and competitors’ activities
- Understanding market and brand performances brand through regular analysis and reporting, deriving conclusions and recommending appropriate action
- Participating in the development and introduction of new communication strategies/campaigns
- Carry out critical analysis in order to understand the consumers' and shoppers' behaviors (sell-in, sell-out, market shares, price analysis, competitor analysis)
- Oversee new and ongoing marketing and advertising activities

✅ Requirements
- Bachelor’s degree in Marketing, Economics or Management,
- Problem solving and entrepreneurial thinking,
- Flexible and Proactive attitude, able to cope with a fast-changing environment,
- Spontaneously Team-orientated behavior and understanding of cross-functional working,
- Fluency in Armenian Russian and English languages,
- Strong analytical skills with an eye for details,
- Able to develop trustworthy relationships,
- Be able to drive change/improvements.

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100089838
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 CRM Product Owner
🏢 Ardshinbank CJSC
📍 Yerevan, Armenia

🔄 #FullTime
🗂️ #SalesMarketing

📝 Responsibilities
- Define product vision and strategy; create and prioritize the backlog based on vision and customer needs
- Act as primary contact for stakeholders and the development team; write user stories and acceptance criteria
- Participate in sprint planning; guide the development team and clarify requirements
- Conduct market and user research; plan and coordinate product launches
- Monitor product performance; gather feedback and manage development risks
- Foster a culture of continuous improvement

✅ Requirements
- Higher education is required, preferably in economics, law, or a technical field
- At least 4 years of experience in the financial and banking sector, or 3 years of experience in PM/PO within the last 5 years in relevant field
- Professional certifications are preferred
- Experience with CRM software implementation
- Product management & user research experience
- Strong understanding of Agile methodologies and experience with Scrum practices
- Excellent proficiency in Armenian; good proficiency in Russian and English

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100089836
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Account Manager
🏢 SoftConstruct LLC
📍 Yerevan, Armenia

🔄 #FullTime
🗂️ #SalesMarketing

📝 Responsibilities
- Serve as the main point of contact for assigned accounts, building and maintaining strong client relationships
- Understand client goals, challenges, and needs to provide tailored solutions and recommendations
- Identify opportunities for upselling and cross-selling products and services
- Collaborate with sales and marketing teams to develop strategies for account growth
- Monitor market trends and competitor activity to provide insights and strategies to clients
- Ensure timely delivery of products and services, working closely with internal teams
- Manage client onboarding processes and ensure seamless integration of solutions
- Prepare regular performance reports for clients, highlighting key metrics and ROI
- Analyze account performance and identify areas for improvement

✅ Requirements
- Bachelor's degree in Business Administration, Marketing or related field
- At least 2 years of experience in account management, sales, or a related role within IT field
- Proficiency in English language, and knowledge of any foreign language is an advantage
- Exceptional communication, negotiation, and presentation skills
- Familiarity with CRM tools and project management software
- Customer serviced and goal oriented person

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100089834
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 SAP Business Consultant
🏢 ACBA Bank OJSC
📍 Yerevan, Armenia

🔄 #FullTime
🗂️ #InformationTechnology

📝 Responsibilities
- Participation in S/4HANA implementation and maintenance projects (including SAP S&P, FI-GL, FI-AA, FI-AP, FI-AR, CO) as consultant/senior consultant
- Analyzing business requirements and doing Fit-Gap analyzes
- Preparation of project documentation (blueprints, functional specifications, user instructions, test scenarios)
- Setting up and configuring, supporting, and maintaining S/4HANA modules (SAP S&P, FI-GL, FI-AA, FI-AP, FI-AR, tax, period end activities)
- Closely working with Technical Tea support end to end to Solutions;
- Mentoring junior team members and helping organization build S/4 HANA competency

✅ Requirements
- Experience in implementation or maintenance S/4HANA, especially SAP Finance and Controlling, SAP Sourcing and Procurement functionalities
- Good knowledge of FICO areas, in particular GL, AR, AP, AA
- Working knowledge of Order to Cash and Record to Report processes thorough the SAP system
- Understanding of integration of financial and management accounting with ERP processes
- Capable of handling integration issues between FI and CO, MM, TRM and Non-SAP systems
- Understanding of SAP role and authorization concept
- Expert in developing efficient functional specifications;Knowledge of S/4HANA Migration tools for greenfield implementation
- Basic ABAP knowledge (understanding of BAPI, BADI, other enhancements, APIs, CDS, etc.)
- Understanding Fiori launchpad (tiles, roles, spaces, pages, etc.), experience in S/4HANA with Fiori user interface implementation
- SAP Certificate in the Finance – as a plus
- Strong background in finance and accounting processes
- Good IFRS knowledge, ACCA, or other certifications -as a plus
- Good knowledge of banking and finance industry
- Excellent communication and interpersonal skills to effectively collaborate with team members
- Ability to work creatively and analytically in a problem-solving environment
- Fluent in English, Russian
- The ability to work in a fast-changing, dynamic, time-oriented, and evolving environment

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100089832
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք