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📢 CX Operations Consultant
🏢 SupportYourApp
📍 Yerevan

🏠 #Remote
🔄 #Contract
💼 #OperationsConsultant
🗂️ #InformationTechnology

📝 Responsibilities
- Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage
- Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan
- Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience
- Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times)
- Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.
- Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders
- Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities
- Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities

✅ Requirements
- Fluency in English
- 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies
- Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT)
- Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features
- Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools)
- Strong analytical skills to identify automation opportunities and inefficiencies
- Experience designing scalable workflows and automation strategies

🌟 Nice to Haves
- Basic technical understanding of integrations, APIs, and support system architecture
- Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes
- Understanding of how to assess and prioritize initiatives based on ROI and business impact
- Experience translating findings into clear, actionable recommendations

💻 Technologies
- Zendesk
- Freshdesk
- Intercom
- APIs
- Chatbots
- NLP

⚡ Skills
- Customer Support Operations
- Workflow Optimization
- Analytical Skills
- Automation Strategies
- Fluent English

🎁 Benefits
- Providing services during business hours
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093043

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

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📢 Senior ServiceNow Business Analyst
🏢 EPAM
📍 Kyrgyzstan

🏠 #Hybrid
🔄 #FullTime
🗂️ #InformationTechnology

📝 Responsibilities
- Define and clarify requirements by engaging with stakeholders
- Ensure scope is well-defined and managed across the program
- Maintain accurate documentation for program and project management
- Collaborate with software engineers, QA, product managers, and other teams to deliver high-quality products and features through the software lifecycle
- Serve as a scrum master by managing schedules, identifying risks, and communicating updates to stakeholders
- Oversee release schedules and milestones while maintaining high efficiency in a fast-paced setting
- Facilitate software development, project management, cross-functional coordination, and team communications to achieve optimal program outcomes
- Analyze business processes to identify opportunities for improvement
- Develop comprehensive project plans and establish timelines
- Perform data analysis to inform decision-making
- Lead meetings and workshops with stakeholders
- Track project progress and share key performance metrics
- Confirm that solutions meet business needs and objectives
- Support activities during the implementation phase
- Conduct reviews post-implementation to evaluate project success
- Keep abreast of industry trends and emerging practices

✅ Requirements
- ServiceNow implementation experience (1 year minimum)
- At least 4 years of experience in Business Analysis, emerging technologies, or related fields
- Background in software development and managing complex programs across multiple teams, with knowledge of ITSM, ITOM, and HRSD
- Familiarity with Agile software development methodologies
- Experience as a scrum master driving development sprints
- Bachelor’s degree in a technical field or equivalent practical expertise
- Proven performance as a Business Analyst in the tech industry
- Strong analytical and problem-solving abilities
- Effective communication and interpersonal skills
- Proficiency in data analysis and visualization tools
- Understanding of business process modeling techniques
- Knowledge of project management methodologies
- Capacity to work independently and collaboratively
- Attention to detail with strong organizational capabilities
- Familiarity with the software development lifecycle (SDLC)
- Expertise in Agile and Scrum methodologies
- English Level B2+

🌟 Nice to Haves
- Background in Software Engineering
- Aptitude for solving problems in dynamic and evolving environments
- Experience collaborating in highly integrated cross-functional teams of technical and non-technical individuals
- Capability to explain technical concepts to non-technical stakeholders
- Exceptional verbal and written communication skills

⚡ Skills
- ServiceNow
- Core ITSM practice areas
- Requirements Analysis

🎁 Benefits
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to EPAM's internal learning database
- Free English classes with certified teachers
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093041

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Contact center specialist
🏢 Idram LLC
📍 Yerevan, Armenia

🔄 #Shift
💼 #ContactCenterSpecialist
🗂️ #AdministrativeSupportServices

📝 Responsibilities
- Manage large amount of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets

✅ Requirements
- Higher education
- Computer knowledge
- MS Office (Word, Excel)
- Customer orientation and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

💻 Technologies
- MS Office
- Word
- Excel

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093037

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

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📢 Intern
🏢 Viva
📍 Yerevan, Armenia

🔄 #Internship
💼 #Intern
🗂️ #InformationTechnology

✅ Requirements
- Knowledge of languages
- Organizational and communication skills
- Behavior in accordance with ethical standards
- Attention to detail, and skills in teamwork and working with documents

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093035

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Lawyer
🏢 FlyOne Armenia
📍 Yerevan, Armenia

🔄 #FullTime
💼 #Lawyer
🗂️ #Law

📝 Responsibilities
- Drafting/reviewing agreements, corporate documents and other legal documents
- Legal advice to the professional staff
- Research legislation and stay updated on legal changes
- Good knowledge in corporate and business law
- Deep motivation and willingness to dive into the Aviation law

✅ Requirements
- Higher education in law
- Proficiency in Armenian, Russian, English written and spoken
- Sufficient in English to be able to communicate independently without machine supervision
- At least two years of professional work experience
- Good knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) package

💻 Technologies
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook

IT Channel: @iJobAm_IT
Facebook: Page
Facebook: Group
LinkedIn: Page

100093033

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Network Administrator
🏢 EvocaBank CJSC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #NetworkAdministrator
🗂️ #InformationTechnology

📝 Responsibilities
- planning, developing and implementing network systems, including local area networks (LAN), wide area networks (WAN), intranet and Internet connectivity
- configuring and deploying various network devices, including routers, switches, firewalls and VPNs
- ensuring the proper operation and maintenance of the network and systems, including service packs, patches, hotfixes and security configurations
- troubleshooting network-related issues
- implementing and managing network security measures
- providing technical support and guidance to users and IT staff
- properly preparing and maintaining documentation related to network configurations and changes, as well as incident reports
- preparing periodic reports on network performance, security incidents and system updates
- closely collaborating with other IT team members, management and external vendors to coordinate network operations and project implementation

✅ Requirements
- bachelor’s degree or higher in Computer Science, Information Technology or another technical field
- at least 3 years of relevant professional experience
- excellent knowledge of network protocols and services (e.g., TCP/IP, DNS, DHCP, VPN)
- hands-on experience with network equipment (routers, switches, firewalls) and network solutions, including Cisco and Palo Alto
- experience with network monitoring and diagnostic tools
- good command of Russian and English

🌟 Nice to Haves
- relevant certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft MCSA) will be considered an advantage

💻 Technologies
- CompTIA Network+
- Cisco CCNA
- Microsoft MCSA
- TCP/IP
- DNS
- DHCP
- VPN
- Cisco
- Palo Alto

⚡ Skills
- excellent communication, analytical and problem-solving skills

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093031

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Product Manager
🏢 Telcell CJSC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #ProductManager
🗂️ #ProductManagement

📝 Responsibilities
- Define and execute the product strategy and roadmap for domestic and international money transfer services
- Own the end-to-end product lifecycle, from discovery and planning to launch and continuous optimization
- Conduct market research, competitor analysis, and customer discovery to identify new product opportunities
- Gather, analyze, and prioritize business requirements and customer needs
- Create and manage product backlogs, user stories, and acceptance criteria
- Collaborate with cross-functional teams, including Engineering, UX/UI, QA, Compliance, Risk, AML, Operations, and Marketing
- Monitor product performance using KPIs and analytics, identify improvement opportunities, and drive product enhancements
- Ensure compliance with regulatory requirements, internal policies, and industry standards
- Manage integrations with banks, payment providers, card schemes, remittance networks, and other financial partners
- Support product launches by working with internal stakeholders on go-to-market activities
- Define pricing, customer value proposition, and product positioning where applicable
- Stay up to date with fintech trends, payment innovations, and emerging technologies

✅ Requirements
- Bachelor's degree in Business, Finance, Economics, Information Technology, or a related field
- At least 3 years of experience as a Product Manager, Product Owner, or Business Analyst in the fintech, banking, or payments industry
- Strong understanding of money transfer products, payment systems, and digital financial services
- Experience working in Agile/Scrum environments
- Ability to define business requirements and translate them into product features
- Strong analytical and problem-solving skills with a data-driven mindset
- Excellent stakeholder management and communication skills
- Experience using Jira, Confluence, or similar product management tools
- Excellent English communication skills; knowledge of Armenian and Russian
- Knowledge of SWIFT, SEPA, Faster Payments, Visa Direct, Mastercard Send, or similar payment rails
- Understanding of AML, KYC, fraud prevention, sanctions screening, and financial compliance
- Experience working with mobile financial applications or digital banking platforms
- Familiarity with API-based integrations
- Experience with Jira, Confluence, Figma, SQL, Power BI, Tableau, or similar tools

💻 Technologies
- Agile
- Scrum
- Jira
- Confluence
- Figma
- SQL
- Power BI
- Tableau

IT Channel: @iJobAm_IT
Facebook: Page
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LinkedIn: Page

100093029

✨ Aggregated by our AI search engine. Accuracy is not guaranteed. All rights reserved by the original publisher.

#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք