📝 Responsibilities
- Handle customer inquiries via email in a clear, professional, and empathetic tone
- Troubleshoot common technical and billing/payment-related issues
- Manage and prioritise multiple requests in a fast-paced environment
- Escalate complex cases to the right teams through our internal channels
- Spot patterns in user issues and suggest improvements
✅ Requirements
- Strong written communication skills in English
- Comfort handling customer conversations with clarity, warmth, and professionalism
- Solid attention to detail and a habit of following processes accurately
- Structured thinking — the ability to gather details, identify the real issue, and propose a path forward
- A genuine willingness to learn and adapt quickly
- A clear communicator who can collaborate across teams
- A team player who’s proactive about sharing what you know
- Open to running and joining trainings when needed
- Energised by a fast-paced environment
🌟 Nice to Haves
- Familiarity with Zendesk or similar ticketing systems
- Basic knowledge of Jira or other issue-tracking tools
- Interest or hands-on experience with AI tools and products (ChatGPT, Gemini, Claude, etc.)
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📝 Responsibilities
- Design simple and elegant, data-driven and user-centric experiences
- Collaborate with stakeholders to translate business goals into awesome products
- Create pixel-perfect mockups, and prototypes and provide all the necessary specifications to the development team
- Help to maintain UX and brand consistency across all products
- Conduct various types of research including user interviews and competitive analysis
- Learn and analyze the specifics of the domain to reach a better understanding of customer preferences
- Deliver solutions with a focus on a great user experience while balancing between business goals and ease of implementation.
- Share knowledge with the design team and mentor juniors
✅ Requirements
- 4-5+ years of experience working on large B2B or B2C products
- A compelling portfolio that demonstrates high-quality design work
- At least one case study with a deep dive into UX decisions
- Experience with Figma or Adobe XD, and prototyping tools like Protopine or Principle. Knowledge of Adobe After Effects is an advantage
- Experience with conducting user research
- Strong presentation skills and ability to discuss the objective pros and cons of different solutions
- Good problem-solving and storytelling skills
- Mentorship abilities and experience of mentoring designers is a big advantage
- Have a good sense of humor :)
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📝 Responsibilities
- Develop high-impact product pitch decks and sales presentations
- Create one-pagers, battle cards, brochures, and case studies
- Ensure strong visual storytelling and content alignment
- Produce marketing copy, scripts, value propositions, and objection-handling materials
- Generate visuals including product screenshots, mockups, infographics, and banners
- Adapt and localize content efficiently across different markets and languages
- Create product demo and explainer videos for B2B operators
- Produce short-form social and promotional video content
- Develop talking-head videos using AI avatars
- Deliver clear and engaging storytelling through video formats
- Collaborate with Product Marketers across Casino, Sportsbook, CRM, and Affiliate domains
- Deliver materials within 24–48 hours for launches and product updates
- Support A/B testing initiatives by producing multiple content variants
- Develop reusable templates (presentations, video structures, copy frameworks)
- Maintain a centralized, brand-consistent content library
- Build and optimize AI workflows and prompt libraries
- Ensure consistency of brand voice and visual identity
- Propose and explore new content formats (e.g., interactive demos, AI storytelling)
- Test and evaluate new AI tools and models
- Identify and refine the most effective prompting techniques
✅ Requirements
- Bachelor’s degree in Marketing, Communications, Business Administration, or a related field
- At least 6 months of experience in marketing content creation
- Strong presentation design skills (PowerPoint, Google Slides, Gamma, Beautiful.ai or similar)
- General understanding of iGaming, gambling, or B2B tech industries
- Experience in multilingual content adaptation
- Familiarity with tools such as Figma, Canva, Adobe Express, CapCut or similar
- Copywriting skills for B2B technical audiences
- Solid visual design sense (layout, color, hierarchy)
- Basic video editing and storytelling capabilities
- Prompt engineering and ability to control AI-generated output quality
- Text: ChatGPT, Claude 3.5/4, Grok, Gemini
- Image: Midjourney, Flux, Leonardo AI, DALL·E, Stable Diffusion
- Video: Runway (Gen-3/4), Kling AI, Luma Dream Machine, Pika, Synthesia, HeyGen
- Voice: ElevenLabs, Murf.ai
- Presentation/Video tools: Gamma, InVideo AI, Pictory
- Ability to iterate quickly and detect AI errors and hallucinations
- Fast-paced mindset with a speed-first approach to delivery
- Creativity and strong aesthetic sense
- Team collaboration and openness to rapid feedback
- Flexibility and willingness to learn new tools
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📢 Team Lead/ Integrations and Internal Services
🏢 Ardshinbank CJSC
📍 Yerevan, Armenia
🔄 #Internship
🗂️ #FinanceInsurance
📝 Responsibilities
- Lead, mentor, and develop the team by setting clear goals, providing regular feedback, and supporting professional growth
- Participate in technical decision-making and review system architecture and solution design
- Translate business requirements into scalable, maintainable technical solutions
- Drive end-to-end delivery, including planning, development, testing, and release
- Collaborate closely with product owners, analysts, QA, DevOps, and architects
- Support production systems and lead incident resolution when required
- Continuously improve development processes and engineering best practices
- Ensure that proposed solutions meet business and technical requirements
- Coordinate with vendors to ensure timely resolution of issues and successful delivery
✅ Requirements
- 5+ years of professional software development or solution delivery experience, including 2+ years in a technical leadership role
- Higher education in Computer Science, Software Engineering, IT, or a related technical field
- Strong background in software development and system architecture
- Hands-on experience with APIs, integrations, microservices, and enterprise systems
- Solid understanding of databases, performance optimization, and security principles
- Strong communication, leadership, and decision-making skills
- In-depth knowledge of the Software Development Life Cycle (SDLC)
- Good understanding of networking and server technologies
- Experience with automated banking systems is a plus
- Excellent proficiency in Armenian; good working proficiency in Russian and English
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📝 Responsibilities
- Gather information on hours worked for each employee
- Calculate the correct amount incorporating overtime, deductions, bonuses etc., with the assistance of a computer system
- Receive approval from upper management for payments when needed
- Prepare and execute pay orders through an electronic system
- Administer statements of payment to personnel either electronically or on paper
- Process taxes and payment of employee benefits
- Keep track of hour rates, wages, compensation benefit rates, new hire information etc
- Address issues and questions regarding payroll from employees and superiors
- Prepare reports for upper management, finance department etc
- Proven experience as a payroll specialist or payroll manager
- Solid understanding of accounting fundamentals and payroll best practices
✅ Requirements
- Very good knowledge of legislation and regulations in the field
- Proficient in MS Office and good knowledge of relevant software (e.g., AS HRM) and databases
- Trustworthy with attention to confidentiality
- Outstanding organizational ability with great attention to detail
- Excellent communication skills
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📝 Responsibilities
- Prepare and deliver regular (monthly, quarterly, annual) financial and management reports
- Analyze financial and operational data to identify trends, variances, and insights
- Ensure accuracy, consistency, and compliance with internal policies and external regulations
- Develop and maintain reporting models, dashboards, and KPI tracking tools
- Support budgeting, forecasting, and financial planning processes
- Automate reporting processes to improve efficiency and reduce manual work
- Collaborate with finance, accounting, and business units to gather and validate data
- Provide ad-hoc analysis and reports requested by senior management
- Monitor data quality and implement improvements where needed
- Assist in audits and regulatory reporting requirements
- Document reporting processes, methodologies, and data sources
✅ Requirements
- Bachelor’s degree in Finance, Accounting, Economics, or a related field (Master’s is a plus)
- 3–5+ years of experience in reporting, finance, or data analysis
- Strong analytical and problem-solving skills
- Advanced proficiency in Excel and reporting tools (e.g., Power BI, Tableau)
- Experience with ERP systems
- Knowledge of financial statements and accounting principles
- High attention to detail and accuracy
- Strong organizational and time management skills
- Excellent communication and presentation abilities
- Ability to work independently and in a team environment
- Experience in international reporting or IFRS standards
- Familiarity with SQL or data querying tools
- Process improvement and automation mindset
- Ability to handle large datasets and complex reporting structures
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📝 Responsibilities
- Client Engagement & Communication: Work closely with clients to understand their specific needs, diving deep into their trading data, and addressing technical questions and implementation challenges.
- Data Analysis: Analyze complex financial and trading data sets to identify issues, patterns, and optimization opportunities, ensuring accurate and reliable implementation outcomes.
- Custom ETL Development: Design and build client-specific ETL processes, particularly for applications like Trade Surveillance and Transaction Cost Analysis.
- Customization of Standard Products: Write tailored code to adapt our core products to meet individual client requirements, ensuring smooth integration with their systems.
- Maintain and Troubleshoot Pipelines: Ensure the ongoing functionality of data pipelines, actively troubleshooting and collaborating with the product development team to resolve issues.
- Continuous Improvement: Participate in the improvement of processes, tools, and solutions while learning proprietary technologies such as OneTick.
✅ Requirements
- Strong Python Skills: At least 3 years of practical experience with Python, with the ability to easily write and adapt code, a solid understanding of Python syntax, and familiarity with data analysis using Pandas (a plus).
- Technical Proficiency: Experience working with complex systems, understanding how various components interact, and troubleshooting code. Good awareness of the development SDLC best practices.
- Experience with Troubleshooting: Here it includes Linux hands-on, reading logs (Grafana, Sentry, etc.), providing structured and reasonable RCA. We need experience of troubleshooting Kubernetes pods as well.
- Attention to Detail combined with Multitasking: A meticulous approach to your work, with a focus on accuracy and thoroughness, while able to switch between tickets and Customers.
- Communication Skills: Fluency in English, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Team and Independent Work: Ability to collaborate within a team, as well as work independently to meet deadlines and solve problems.
- Client-Focused: An eagerness to engage with clients, learn new technologies, and adapt to proprietary systems such as OneTick.
- Desire for Growth: Enthusiasm for learning and growing within a dynamic, fast-paced environment, tackling challenging tasks related to financial markets.
🎁 Benefits
- Full-Time Permanent Employment with a flexible work arrangement (remote or office-based in Yerevan).
- Collaborative Work Environment: Work in a middle-sized company with a supportive culture where your contributions are valued. Experience a low-bureaucracy environment that encourages autonomy and impact.
- Challenging Projects: Engage with high-impact tasks for major financial market players, including national regulators, central banks, and quantitative hedge funds.
- Competitive Compensation: Salary based on experience, education, skillset, and local norms, with additional benefits discussed during the HR screening call.
- Benefits Package: Benefits may vary based on location and country-specific requirements.
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