Телеграм канал «📣 iJob.am (Job / Աշխատանք)»

📢 Incident Management Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #Shift
💼 #IncidentSpecialist
🗂️ #InformationTechnology

📝 Responsibilities
- Receive and process incident tickets and service requests from company staff and worldwide partners
- As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department
- Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements
- Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process
- Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners
- Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
- Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services
- Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours
- Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
- Other duties as assigned by the immediate supervisor

✅ Requirements
- Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
- Good knowledge of MS Office
- Ability to work with shifts is a must
- Reporting and analytical skills
- Hardworking, initiative and flexible personality with the ability to prioritize and multi-task

🌟 Nice to Haves
- Undergraduate Degree in IT / Management
- Experience in the iGaming industry
- Knowledge of Atlassian Jira or other similar software

💻 Technologies
- MS Office
- Atlassian Jira

⚡ Skills
- Reporting
- Analytical skills
- Multitasking
- Communication
- Teamwork
- Knowledge sharing

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100090614
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 International Finance Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
💼 #InternationalTaxSpecialist
🗂️ #FinanceInsurance

📝 Responsibilities
- Study the tax systems of new countries and the corporate requirements for establishing a company, based on the company’s business priorities
- Identify reputable tax, accounting, and corporate service providers in new countries, preferably those with experience in the gaming industry when relevant
- Analyze the tax advice received
- In cooperation with local lawyers, accountants, and consultants, coordinate the company formation process
- Maintain internal accounting records for international entities and reconcile them with the reports prepared by local accountants. Support external audits
- Provide necessary information to local consultants and ensure proper compliance of international entities with local corporate, accounting, and tax obligations, including submission of reports
- Ensure compliance with transfer pricing regulations among international group entities
- Organize restructuring and reorganization processes within the Group
- Perform other functions assigned by the direct supervisor that arise from job responsibilities

✅ Requirements
- Graduate Degree/ master’s degree in accounting, Finance, Economics or Technical field
- At least 3 years of experience in accounting or audit organizations or relevant fields will be considered an advantage
- Excellent knowledge of Armenian, English and Russian
- Good knowledge of the Accounting and Financial Standards
- Proficiency in Microsoft Office
- Ability to work effectively under pressure and meet established goals and objectives within the specified deadline while always maintaining quality
- Proactive, self-motivated, and able to work effectively in a team
- Mathematical and analytical thinking
- Planning skills
- Research skills (especially in tax and finance)
- Ability to set priorities and perform tasks accordingly
- Attention to detail
- Excellent communication and negotiation skills

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100090612
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Junior Financial Risk Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #Shift
💼 #RiskSpecialist
🗂️ #FinanceInsurance

📝 Responsibilities
- Investigate, classify, and prioritize various forms of fraudulent users and payment concerning activities
- Establish risk and fraud avoidance measures
- Monitor and analyze customers' attitudes
- Support, approve and define limits of Company branches
- Approve customer’s withdrawal requests

✅ Requirements
- Graduate Degree in Finance, Business Administration, or a related technical field
- Experience in the gaming industry is required
- Excellent knowledge of Russian and English languages
- Advanced proficiency in MS Excel
- Advanced computer skills and familiarity with various risk analysis tools
- Strong analytical, investigative, and problem-solving skills
- Ability to assess and manage risk with attention to detail
- In-depth knowledge of sports games and casino games, with a strong understanding of the gaming industry dynamics.
- Mathematical thinking and a high level of accuracy
- Excellent punctuality, communication skills, and a strong sense of responsibility
- Motivation and eagerness to learn new skills and adapt to the fast-evolving industry
- Strong planning, organizational skills, and the ability to prioritize tasks effectively
- A positive attitude and ability to work well within a team

🌟 Nice to Haves
- Strong knowledge of online payments, gaming accounts, banking, and payment processing is a plus

💻 Technologies
- MS Excel

⚡ Skills
- analytical skills
- investigative skills
- problem-solving skills
- communication skills
- planning
- organizational skills
- time management

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100090610
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Senior Project Manager
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
💼 #ProjectManager
🗂️ #ProductManagement

📝 Responsibilities
- Define project scope and schedule/delivery timeline while focusing on regular, incremental, and timely delivery, both short-term and long-term (including roadmaps)
- Organize and lead project/product status update meetings (including but not limited to framework ceremonies) generating and maintaining sufficient project, team, and company-level records & institutional memory
- Prepare and distribute progress reports (in and out of regular delivery periods)
- Manage risks and issues within the team and across different business units
- Correct deviations from plans, re-plan, and re-define if and when required
- Perform forward delivery planning for assigned projects/products
- Assist in team development while holding teams accountable for their commitments, removing blockers to their work
- Leverage organizational resources to improve capacity for project/product work
- Mentor and develop team members, and manage efficiency by providing clarity, predictability, and transparency in day-to-day project management
- Be aligned and closely collaborate with the Product Owner/Product Manager in managing customer/client expectations for project/product deliverables, managing stakeholder communications (internal & external), and helping to implement an effective system of project governance
- Assist in defining and managing a well-defined project management process and lead ongoing process improvement initiatives to implement best practices for Agile Project Management
- Promote team empowerment, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team and value for the company

✅ Requirements
- Proven understanding of software development life-cycle models as well as expert/in-depth knowledge of both Agile and traditional project management principles/practices and the ability to blend them together in the right proportions to fit a project and business environment
- A proven track record of successfully implementing software or web development projects using Agile methodologies including (ideally) 3+ years of experience as a Project Manager managing large, complex projects in a high-tech development environment with multi-function teams
- Prior experience with Lean/Agile methodologies with enterprise-level software development projects
- Experience overseeing multi-function project/product teams with at least 10-15 team members including Developers, Product Owners, Business Analysts, and QA Engineers
- Balanced business/technical background
- BA or BS or equivalent experience is required
- Very effective interpersonal skills including mentoring, coaching, collaborating, and team building
- Strong analytical, planning, and organizational skills with an ability to manage competing demands
- In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of trust and confidence from internal and external stakeholders
- Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
- Solid understanding of and demonstrated experience in using appropriate tools (Jira or equivalent, Microsoft Project, Visio, and all Office Tools)
- Excellent oral and written communications skills and experience interacting with both business, technical and IT individuals at all levels including the executive level
- Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

🌟 Nice to Haves
- MA or MS is a plus

💻 Technologies
- Jira
- Microsoft Project
- Visio
- Office Tools

⚡ Skills
- Mentoring
- Coaching
- Collaborating
- Team building
- Analytical skills
- Planning
- Organizational skills
- Problem-solving

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100090608
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Compliance Monitoring and Assurance Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
💼 #ComplianceSpecialist
🗂️ #Law

📝 Responsibilities
- Study the laws regulating the iGaming industry for the licenses obtained in order to ensure the Company remains compliant.
- Monitor compliance to ensure that the Company has remained compliant with the requirements of the regulatory body in the course of time.
- Review the technical, legal and financial requirements set by the regulatory body for certified and/or licensed products.
- Analyze internal business processes to ensure compliance with the regulations and standards of the industry.
- Introduce new business processes and automations in order to minimize risks of potential manmade or technical errors.
- Cooperate with the Product Team to ensure that certified games fully comply with the requirements of the law.
- Review and assess procedures and reports related to Company licenses in order to identify hidden risks or common issues.
- Cooperate with different departments to configure their compliance policies.
- Perform other functions assigned by the immediate supervisor and arising from the duties of the position.

✅ Requirements
- Bachelor’s degree in Business administration, Law or related areas
- A minimum of 2 years’ experience in Finance, Economics and/or specializations related to the creation of IT products (technical oriented)
- Knowledge of principles of process management
- Good knowledge of MS Office
- Excellent knowledge of English and Russian
- Ability to work in a team
- Research and analysis skills
- Problem-solving skills (solving problems in order of priority)
- Ability to work under pressure
- Time management skills
- Ability to draft different types of documents and reports
- Attention to detail

💻 Technologies
- MS Office

⚡ Skills
- Research and analysis skills
- Problem-solving skills
- Time management skills
- Attention to detail

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100090606
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Game Presenter (Middle East Region)
🏢 Digitain LLC
📍 Yerevan, Armenia

🔄 #Shift
💼 #GamePresenter
🗂️ #Gaming

📝 Responsibilities
- Communicate with players from different countries around the world
- Answering customers questions in real-time via live chat
- Enjoy the experience of presenting our games to the players
- Ensure games are dealt according to the procedure, as per training

✅ Requirements
- Turkish language
- Enjoy working as part of a close & friendly team
- Willingness to discover the gaming industry, such as rules of the games
- Ability to work with the cameras in the studio
- Proficient in Turkish language
- Be a natural communicator and with a smile on your face at all times

🎁 Benefits
- Health insurance after 3 months probation period
- Free taxi (only for evening and night shifts)
- Partial tuition reimbursement for students
- Career growth opportunity
- Gym membership discount
- One-shot bonuses in case of childbirth marriage
- Free of charge, coffee/tea, ice cream
- Team building
- English language tuition
- Free of charge professional books
- Free subscriptions (LinkedIn Learning, Pluralsight)
- Referral a Friend Program with financial reward
- Professional Make-up Training

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100090604
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Casino Risk Management Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #Shift
💼 #RiskSpecialist
🗂️ #DataAnalysisRiskManagement

📝 Responsibilities
- Identify any type of fraud
- Investigate and classify fraudulent users to reduce risks
- If fraud occurs, perform analysis and suggest appropriate product enhancements
- Document all incidents of fraud for training new employees
- Cooperate with casino platform programmers and B2B management and support specialists (account managers)
- Control large payouts to the players by assuring that all turnover requirements are met
- Control of tournaments and bonus abusers to identify their possible fraudulent cases
- Cooperate with programmers to fix urgent issues

✅ Requirements
- Graduate degree, technical background is preferable
- Excellent knowledge of Russian and English languages
- Advanced computer user
- Excellent knowledge of MS Excel
- Mathematical thinking
- Excellent interpersonal and communication skills
- Hardworking, initiative and flexible personality
- Ability to organize and plan work independently
- Planning skills, ability to prioritize tasks
- High sense of responsibility
- Reporting and analytical skills
- Ability to work under high pressure
- A positive attitude towards working within a team and being a team player
- Passion, drive and motivation to learn new things

🌟 Nice to Haves
- Work experience in relevant field will be a big plus

💻 Technologies
- MS Excel

⚡ Skills
- Mathematical thinking
- Interpersonal skills
- Communication skills
- Planning skills
- Reporting skills
- Analytical skills

IT Channel: @iJobAm_IT
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100090602
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք