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📢 Fraud Analyst
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
🗂️ #DataAnalysisRiskManagement

📝 Responsibilities
- Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft, and similar other risks
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Maintain fraud analysis models to improve the efficiency and effectiveness of company systems
- Ensure confidentiality of all information collected during the investigation
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Recommend anti-fraud processes for changing transaction patterns and trends
- Keeping track of what is going on, handling information from various sources
- To be able to conduct research, leverage data, and monitor activity
- Other tasks by request

✅ Requirements
- Bachelor’s degree in Mathematics, Economics, Data Analysis, or Data Science
- Advanced level of Probability theories and Statistics
- Advanced practical knowledge of MS Excel, Power BI, and SQL is a must
- Advanced knowledge of English and Armenian languages, Russian is a plus
- To be familiar with all products and games of the Company
- Attention to details
- Problem-solving skills
- Strong analytical skills
- Comfortable with a large data set
- Hard-working, open-minded, motivated, problem-solving
- A willingness to acquire new knowledge
- Ability to manage multiple priorities, and assess and adjust quickly to changing priorities

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100088879
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Customer Analytics Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
🗂️ #SalesMarketing

📝 Responsibilities
- Integrate, compile, analyze and evaluate all sources of CRM data including customer, transactional, engagement and product data, and identify key trends
- Develop and present detailed reports for management and the team to help them make more informed and impactful decisions, conduct analysis for CRM campaigns post-factum, assess user engagement in campaigns, deliver actionable insights and recommendations
- Provide valuable insights into customer behavior, identify betting patterns and preferences during different stages of their lifecycle with the company, develop customer activity profiles through statistical analysis
- Identify and define different customer segments and provide insights into efficient targeting, conversion and retaining of customers, monitoring monthly change of user categories
- Develop a holistic view of the customer lifecycle and the impact of implemented CRM strategies throughout the entire lifecycle of the customer
- Conduct business analysis, identify key factors and causation links by evaluating information gathered from multiple sources (including customer surveys) to form a solid understanding of business processes from low-level information and be able to make daily and monthly comparisons
- Collaborate with other members of the team on various projects to ensure good quality data is being used, participate in manual and automated daily data reconciliation/manipulation, implement improvements for increased quality and efficiency of CRM processes
- Undertake spontaneous initiation of analysis to generate customer insight or operational projects to add value to the CRM workflow

✅ Requirements
- Degree in Economics, Finance, Business, Mathematics, or other relevant fields
- Proven working experience in data/ business analysis
- Experience working with large datasets attained through multiple channels
- Strong understanding of data modeling concepts
- Strong mathematical and analytical mindset
- Advanced practical knowledge of MS Excel is a must
- Demonstrated knowledge of SQL and ETL processes
- Experience with Power BI is a huge plus
- Experience with programming languages or statistical packages like Python or R is a plus
- Familiarity with CRM tools and programs is a big plus
- Ability to work in a fast-paced environment and adapt to changes
- Logical and problem-solving mindset
- Hardworking and flexible personality with a high sense of responsibility
- Ability to effectively multitask and prioritize tasks
- Passion, drive, and motivation to continuously learn new things
- Strong communication and presentation skills

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100088877
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Product Owner | Relum
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
🗂️ #ProductManagement

📝 Responsibilities
- Translate Product Team strategy & roadmap to PRD and user stories
- Manage & prioritize product backlog
- Collect, prioritize & incorporate feature requests into product roadmap
- Participate in defining the product vision, roadmap, product strategy, KPIs, product design, and growth opportunities
- Take the lead on his/her product direction/line and work closely with UX/UI Design, Development, QA, Marketing & other related teams to ensure the product implementation, delivery & further growth for the best market fit
- Conduct constant research, take a customer-centric approach and develop best-in-class products that engage our users and deliver ROI for our partners.
- Follow our competitors and the industry, constantly research and analyze the market, the users, and the trends
- Participate actively in all Scrum processes
- Develop products towards flexibility, scalability, and the highest level of automation for configurations and installations in the back-office tools

✅ Requirements
- Minimum 3 years of experience in the product owner role
- In-Depth knowledge of Product development frameworks & processes
- In-Depth knowledge of Agile processes and principles
- Excellent verbal and written communication skills in English
- Self-motivated with a strong focus on the delivery of user value
- An effective communicator with experience in influencing and managing a large list of stakeholders with conflicting and competing priorities
- The one who uses customer data to measure performance, highlights problems, and determines solutions
- Ability to work under the pressure & strict deadlines
- Experience in the I-Gaming industry is a plus

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100088875
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Contracts Operation Specialist
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
🗂️ #FinanceInsurance

📝 Responsibilities
- Manage and optimize Jira workflows related to the contract signing process
- Review Jira tickets associated with contracts and documentation
- Track access to contracts and related documents
- Provide and revoke access as required, ensuring data security and confidentiality
- Conduct demo trainings to ensure full proficiency with the project
- Maintain an organized and accessible archive system that supports easy retrieval and long-term preservation of records
- Establish new JIRA Projects with all their components (new workflows, field configurations, etc.)
- Ensure all stakeholders are familiar with Jira tools and document workflows
- Customize Jira dashboards, reports, and filters to meet team needs
- Explore Jira’s features, and automation tools to improve efficiency

✅ Requirements
- At least 2 years of professional experience in a similar role
- Advanced knowledge of Armenian, Russian, and English languages
- Accurate, detail-oriented personality, ability to meet deadlines
- Excellent computer skills in MS Office
- Excellent communication and negotiation skills
- Strong time management skills
- Analytical thinking and problem-solving skills
- Interpersonal skills, ability to develop effective working relations with colleagues
- High sense of responsibility and ability to work under pressure
- Strong interpersonal and communication skills

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100088873
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Integrations Team Lead
🏢 Digitain LLC
📍 Yerevan

🔄 #FullTime
🗂️ #SecurityServices

📝 Responsibilities
- Plan, organize, and manage integration of providers' content, promo and other available tools, as well as partners integration and other technical initiatives ensuring smooth execution and timely delivery with the required quality.
- Collaborate closely with product, technical, internal, and external stakeholders.
- Ensure efficient resource management and distribution of the deliverables within the team.
- Initiate and foresee integration related improvements.
- Research and gain knowledge on market best practices and come up with proposals for integration scope and process enhancements.
- Involve in recruitment, onboarding, mentoring, and professional development of the Integrations team members.
- Define individual goals and KPIs for each team member based on team-wide business objectives and ensure proper communication of those goals.
- Prepare and present weekly and monthly reports and analysis on need basis.
- Lead and coordinate the seamless integration of third-party software and services into the company's products.
- Ensure all technical prerequisites are in place before and during the integration process.
- Verify and test integration results and outcomes.
- Prepare and oversee integration-related technical documentation and user guides in collaboration with technical content writers.
- Monitor integration timelines and delivery in cooperation with the product team.
- Improve integration documentation based on feedback, experiences, and results during the integration process.
- Maintain ongoing communication with providers and partners regarding integration updates and improvements.
- Participate in the development of the integration roadmap and backlog refinement processes.
- Perform other duties assigned by direct manager or arising from the responsibilities of the role.

✅ Requirements
- Bachelor's degree is required.
- Degree in Information Technology, Programming, or a related field is preferred.
- 1–2 years of relevant work experience in integrations related domain is required.
- Armenian – Required
- English – Required
- Russian – Required
- MS Office
- Jira
- API testing tools (e.g., Postman, Fiddler)
- Project management and product management tools
- Knowledge of technical and software development processes

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100088871
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Business Analyst
🏢 DataArt
📍 Armenia

🔄 #FullTime
🗂️ #BusinessStrategy

📝 Responsibilities
- Gather and document business requirements using various elicitation techniques.
- Ensure requirements are clear, complete, and aligned with organizational goals and stakeholder expectations.
- Create detailed user stories, acceptance criteria, and test cases following agile methodologies.
- Collaborate closely with technical teams and stakeholders to refine, prioritize, and manage the product backlog.
- Participate actively in sprint planning, review, and retrospective meetings.
- Support user acceptance testing (UAT) and functional testing to validate platform compliance with requirements.
- Identify, escalate, and communicate potential issues, risks, or changes impacting project delivery.
- Provide training and support to business users to facilitate effective platform adoption.

✅ Requirements
- Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
- Minimum 5 years of experience as a Business Analyst, preferably in e-commerce and finance domains.
- Hands-on experience with e-commerce platforms; experience with BigCommerce is a plus.
- Strong understanding of finance operations and business processes in addition to e-commerce platform customization capabilities.
- Proven expertise in crafting user stories, acceptance criteria, and test cases using agile methodologies and relevant tools.
- Excellent communication, collaboration, and problem-solving capabilities.
- Strong attention to detail with a focus on delivering quality outcomes on time and within budget.

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100088869
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

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