📢 Associate Data Quality Analyst
🏢 ServiceTitan
📍 Yerevan, Armenia
🔄 #FullTime
💼 #DataAnalyst
🗂️ #SalesMarketing
📝 Responsibilities
- 60% of your time will be spent working with customers, 40% doing technical work.
- Manage a wide variety of tasks with shifting priorities and tight deadlines
- Clearly communicate project status’ and updates with internal and external clients in a timely manner for successful delivery.
- Find and employ methods for transferring sources of data we have not previously encountered
- Evaluate and understand database structures and interpret them into ServiceTitan data model
- Write queries to correct, reformat or move data
- Update and maintain a repository of useful scripts
✅ Requirements
- Be proficient in Excel (An Excel assessment will be done during the interview process)
- Strong English proficiency and communication skills
- Strong analytical and critical thinking skills.
- Able to identify relationships within databases and infer the developers intent based on structure and values
- Ability to work effectively within a team environment with tight deadlines and high expectations
🌟 Nice to Haves
- Basic knowledge and experience in T-SQL
🎁 Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
- Flextime, recognition, and support for autonomous work: We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Flextime, recognition, and support for autonomous work: Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
- Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
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📝 Responsibilities
- Lead architecture, customization, and deployment of OneTick-based solutions for high-profile clients.
- Design advanced ETL frameworks and oversee performance tuning.
- Serve as technical advisor to clients, guiding integration strategy and best practices.
- Mentor junior and mid-level engineers, reviewing code and solutions.
- Coordinate with product development to influence the roadmap based on client needs.
- Troubleshoot high-complexity issues across distributed, containerized systems.
- Work with onetick py - proprietary Python library built on top of our core product, timeseries database called onetick (syntax and principles similar to pandas and SQL).
- Drive the group of developers within the team and support leadership with the establishment of processes.
✅ Requirements
- 6+ years experience in data engineering, ideally with financial markets or time-series data.
- Expert-level Python with proven track record in large-scale ETL/pipeline development.
- Strong AWS, Kubernetes, and Airflow skills.
- Deep understanding of distributed systems and performance optimization.
- Excellent client-facing skills with ability to translate business needs into technical solutions.
- Prior mentoring or team leadership experience preferred.
- Experience with team processes and team management.
- Experience in collaboration with other teams and streamlining cross-team processes.
🎁 Benefits
- Full-Time Permanent Employment with a flexible work arrangement
- Collaborative Work Environment: Work in a mid-sized company with a supportive culture where your contributions are valued. Experience a low-bureaucracy environment that encourages autonomy and impact.
- Challenging Projects: Engage with high-impact tasks for major financial market players, including national regulators, central banks, and quantitative hedge funds.
- Competitive Compensation: Salary based on experience, education, skillset, and local norms, with additional benefits discussed during the HR screening call.
- Benefits Package: Benefits may vary based on location and country-specific requirements.
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📝 Responsibilities
- Client Engagement & Communication: Work closely with clients to understand their specific needs, diving deep into their trading data, and addressing technical questions and implementation challenges.
- Data Analysis: Analyze complex financial and trading data sets to identify issues, patterns, and optimization opportunities, ensuring accurate and reliable implementation outcomes.
- Custom ETL Development: Design and build client-specific ETL processes, particularly for applications like Trade Surveillance and Transaction Cost Analysis.
- Customization of Standard Products: Write tailored code to adapt our core products to meet individual client requirements, ensuring smooth integration with their systems.
- Maintain and Troubleshoot Pipelines: Ensure the ongoing functionality of data pipelines, actively troubleshooting and collaborating with the product development team to resolve issues.
- Continuous Improvement: Participate in the improvement of processes, tools, and solutions while learning proprietary technologies such as OneTick.
✅ Requirements
- Strong Python Skills: At least 3 years of practical experience with Python, with the ability to easily write and adapt code, a solid understanding of Python syntax, and familiarity with data analysis using Pandas (a plus).
- Technical Proficiency: Experience working with complex systems, understanding how various components interact, and troubleshooting code. Good awareness of the development SDLC best practices.
- Experience with Troubleshooting: Here it includes Linux hands-on, reading logs (Grafana, Sentry, etc.), providing structured and reasonable RCA. We need experience of troubleshooting Kubernetes pods as well.
- Attention to Detail combined with Multitasking: A meticulous approach to your work, with a focus on accuracy and thoroughness, while able to switch between tickets and Customers.
- Communication Skills: Fluency in English, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Team and Independent Work: Ability to collaborate within a team, as well as work independently to meet deadlines and solve problems.
- Client-Focused: An eagerness to engage with clients, learn new technologies, and adapt to proprietary systems such as OneTick.
- Desire for Growth: Enthusiasm for learning and growing within a dynamic, fast-paced environment, tackling challenging tasks related to financial markets.
🎁 Benefits
- Full-Time Permanent Employment with a flexible work arrangement (remote or office-based in Yerevan).
- Collaborative Work Environment: Work in a middle-sized company with a supportive culture where your contributions are valued. Experience a low-bureaucracy environment that encourages autonomy and impact.
- Challenging Projects: Engage with high-impact tasks for major financial market players, including national regulators, central banks, and quantitative hedge funds.
- Competitive Compensation: Salary based on experience, education, skillset, and local norms, with additional benefits discussed during the HR screening call.
- Benefits Package: Benefits may vary based on location and country-specific requirements.
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📝 Responsibilities
- Troubleshoot and resolve complex technical issues, escalating to leads or engineering teams when necessary.
- Keep customers informed on the status of their issues and ensure resolution within agreed SLAs.
- Track open cases and follow up to ensure timely closure.
- Follow and contribute to existing SOPs and knowledge base articles, suggesting updates where gaps are identified.
- Flag recurring issues or patterns to the lead for further review.
- Maintain accurate and up-to-date case documentation in the ticketing system.
- Highlight SLA risks on individual cases and communicate them to the lead promptly.
- Work with internal teams such as engineering and product to investigate and resolve customer issues.
- Serve as a reliable technical point of contact for customers during issue resolution.
- Share customer feedback and observations with the lead to support ongoing improvements.
✅ Requirements
- Linux: confident with the command line and system fundamentals
- GitLab / Git: working knowledge of Git workflows and key commands
- Python: ability to read, write, and debug basic scripts
- Awareness of and high level of experience with the development SDLC
- Apache Airflow: ability to work with DAGs.
- English: professional working proficiency (spoken and written)
🌟 Nice to Haves
- Experience in Customer support L1/L2 is a big plus.
- AWS (EFS, EC2, SGW, ASG, NLB, and more)
- Computer networking: diagnostic tools such as ping, traceroute, mtr, netstat/ss, dig
- Hands-on experience with observability stacks such as ELK or LGTM
- Familiarity with ITSM concepts (Incident, Problem, Service Request, Change, etc.)
- Basic knowledge of financial markets and trading workflows: common asset classes (e.g., equities, derivatives, fixed income), trade lifecycle events, and corporate actions
- Pandas, NumPy experience
- Working with large datasets (chunking)
- Basic understanding of: memory usage
- Basic understanding of: performance
🎁 Benefits
- Flexible working arrangements: full remote, hybrid, or office-based, depending on your location and preferences
- Competitive compensation, aligned with your experience, skillset, education, and local market standards
- Regular performance reviews linked to salary adjustments
- Medical insurance for you and immediate family members (Benefits may vary based on location and country-specific requirements.)
- Professional-development budget to support courses, certifications, and conferences
- Supportive international team
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📝 Responsibilities
- Automate development processes and streamline CI/CD pipelines using GitHub Actions
- Collaborate with engineering teams to support platform consolidation and system hardening
- Manage and optimize AWS serverless infrastructure
- Monitor application performance with tools like Datadog and Vault
- Troubleshoot and resolve platform issues
- Integrate new technologies into the platform
- Ensure secure coding practices and maintain system compliance
✅ Requirements
- Secure coding practices
- Application performance analysis
- Networking (TCP/IP Layer 5 and higher)
- Strong written and verbal communication
- Excellent troubleshooting abilities
- Experience with AWS CDK
- Strong interpersonal & collaboration skills, with the ability to adapt working styles
- Ability to work autonomously, prioritize tasks, and balance multiple responsibilities
- Skilled in evaluating options and finding optimal solutions for technical and process-related problems, considering various factors and constraints
🌟 Nice to Haves
- JavaScript
- SQL
- JupyterLab
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📝 Responsibilities
- Develop scalable and maintainable frontend architecture using React.js and Next.js
- Implement and optimize reusable UI components using Fluent UI
- Collaborate with UX designers to ensure consistent and user-friendly component designs
- Conduct code reviews and provide constructive feedback to team members
- Optimize components for maximum performance and reusability
- Stay updated with the latest frontend technologies and industry trends
✅ Requirements
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in frontend development, with at least 3 years in a middle or a senior role
- Extensive experience with React.js, including hooks and context API
- Strong knowledge of Next.js and its features for server-side rendering and static site generation
- Proficiency in working with Fluent UI or similar component libraries
- Deep understanding of frontend performance optimization techniques
- Experience in designing and implementing scalable component libraries
- Excellent problem-solving skills and attention to detail
- Strong communication skills and ability to work in a collaborative environment
🌟 Nice to Haves
- Experience with micro frontends architecture
- Familiarity with design systems and component-driven development
- Knowledge of testing frameworks
- Understanding of CI/CD pipelines and build tools
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📝 Responsibilities
- Convert UI/UX designs into high-accuracy, semantic HTML/CSS markup
- Build responsive user interfaces with a mobile-first approach
- Write clean, scalable, and maintainable CSS using structured methodologies such as BEM
- Ensure markup follows proper HTML semantics, accessibility principles, and logical document structure
- Create reusable UI components that are flexible and easy to adapt across different screens and features
- Collaborate with designers, developers, and product managers to deliver high-quality frontend solutions
- Implement smooth, visually appealing frontend animations and interactions
- Test, debug, and refine your code to ensure strong performance and consistency across devices and rowsers
- Suggest and apply frontend best practices to improve code quality, structure, and user experience
- Keep up to date with modern UI implementation standards, tools, and techniques
✅ Requirements
- Minimum of 4 years of experience building responsive web interfaces or web applications
- Strong expertise in HTML5 and CSS3
- Excellent understanding of semantic markup, proper tag usage, and clean document structure
- Strong experience with SASS and/or Styled Components
- Solid knowledge of CSS architecture and naming conventions, especially BEM methodology
- Strong ability to convert designs into pixel-perfect, production-ready code
- Experience building reusable and modular UI components
- Strong understanding of responsive design and mobile-first development
- Great attention to detail and a high standard for code quality
- Knowledge of JavaScript and React.js is a plus
- Strong problem-solving skills and a proactive mindset
- Good communication and teamwork skills
- Eagerness to learn, improve, and stay updated with frontend best practices
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