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📢 Manager, Customer Success Management 🏢 ServiceTitan 📍 Yerevan, Armenia 🔄 #FullTime 🗂️ #BusinessStrategy 📝 Responsibilities - Team Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers - Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve. - Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities - Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness - Ensure for data integrity and accuracy across all platforms and workstreams - Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business - Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs - Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization - Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner - Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise. - Inform the strategy for quarterly plans and goals for the team according to forecasted needs - Manage and document customer escalation calls - Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies. Help develop team members with a focus on continued professional development. ✅ Requirements - 5+ years of experience in customer success or account management roles within the SaaS industry. - 2+ years of people management experience within a customer facing department - Proven track record of successfully managing and developing high-performing teams. - Strong understanding of customer success best practices and methodologies. - Excellent communication, interpersonal, and problem-solving skills. - Ability to work collaboratively across departments and influence cross-functional teams. - Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce). - A customer value, ROI, and business outcome-driven mindset - Analytical mindset with the ability to leverage data to drive decisions. - Strong de-escalation and problem-solving skills. - Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others in a remote environment - Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution 🌟 Nice to Haves - Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan. - Experience in leading customer success teams in a high-growth SaaS environment. - Background in developing and implementing customer success frameworks and playbooks. - Familiarity with advanced customer success tools and technologies. - Demonstrated ability to drive customer advocacy and prior experience managing a BoB - Strong project management skills with experience in leading cross-functional initiatives. - Experience in conducting customer health assessments and developing risk mitigation plans. - Knowledge of industry trends and best practices in customer success and SaaS. IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085720 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Analyst, Post Sales Strategy & Operations 🏢 ServiceTitan 📍 Yerevan, Armenia 🔄 #FullTime 🗂️ #SalesMarketing 📝 Responsibilities - Analyze data using tableau to generate insights around drivers of organizational outcomes - Review and prioritize requests for new reports and reporting initiatives - Handle regular operational needs supporting the business across reporting, insights and troubleshooting - Partner with other members of the operations and data science teams on cross-functional projects ✅ Requirements - Strong SQL skills - ability to query data and pull insights from multiple data sources - Proven experience and capabilities with tableau/BI Tools to generate reporting and dashboards - Proficiency in managing priorities in a fast paced environment - Experience working with cross-functional stakeholders in Customer Success, Customer Support, Finance, IT, and Sales - Experience with Salesforce and an understanding of common workflows - English Fluent 🌟 Nice to Haves - 1+ years of experience in Revenue Operations, Customer Success, Customer Support, or Business Process Improvement roles in a B2B SaaS organization IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085718 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Legal Counsel (Corporate and Employment Legal Department) 🏢 Digitain LLC 📍 Yerevan 🔄 #FullTime 🗂️ #Law 📝 Responsibilities - Drafting, reviewing, and negotiating corporate and employment-related contracts, internal regulations, and other legal documents - Providing timely and practical legal advice on corporate, labor, and HR compliance matters - Advising on corporate structuring, company formation, and internal legal operations (including subsidiaries and affiliates) - Supporting management in employment-related matters, including recruitment, terminations, and workplace policies - Conducting legal risk assessments and ensuring compliance with labor and corporate legislation - Preparing and maintaining corporate records, charters, and internal policies in accordance with company procedures and legal requirements - Researching and analyzing Armenian and international corporate and employment laws and practices - Maintaining documentation flow and reporting within the Legal Directorate - Performing other ad-hoc duties as required to support business operations ✅ Requirements - LL.B. and LL.M. degrees in Law - At least 4–6 years of professional experience in a law firm or as in-house legal counsel within a commercial organization - Strong knowledge of Corporate, Labor, Civil, and Administrative Law - Experience in corporate structuring, corporate governance, company formation, HR legal support, and internal policy development - Fluency in written and spoken English and Russian - Excellent drafting, analytical, and problem-solving skills with attention to detail - Strong organizational and time-management abilities, capable of managing multiple priorities - Excellent interpersonal and communication skills with the ability to collaborate effectively across teams - Proactive, reliable, and self-motivated professional with a high level of integrity - Proficiency in document and project management tools (Microsoft Office, Google Docs, etc.) IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085716 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Junior DevOps engineer 🏢 OMD Armenia LLC 📍 Yerevan 🔄 #FullTime 💼 #DevopsEngineer 🗂️ #InformationTechnology 📝 Responsibilities - Improving and extending our AWS infrastructure - Implementing Kubernetes, create and upgrade Helm charts for different services - Implementing and improving CI/CD pipelines for our environments, expanding the capabilities of our release mechanism - Improving logging and monitoring systems for the existing infrastructure and services - Upgrade the current infrastructure with new ideas to reduce costs and increase performance - Create architecture from scratch for large PaaS customers minimizing the support needance - Helping the developers to simplify and customize the development process - Helping with troubleshooting in case of AWS related issues ✅ Requirements - Experience more than 3 years. - Experience with Linux system administration and web services Tomcat, NGINX, Apache Web server, etc.). - Experience with general resources of AWS. - CI/CD (Gitlab CI/CD is preferable). - Experience with networks (AWS, routing and troubleshooting) - Docker, Kubernetes. - Experience with Bash and Python - Experience with logging and monitoring tools is a plus. - Experience with Terraform and Ansible - English - Upper-Intermediate or higher. - Good communicative skills, being able to explain difficult things in simple words. - Being eager to learn new technologies (including area-specific). - Attentiveness, hard-working and goal-oriented mindset (to have the tasks done), opportunity to work both in team and independently. 🌟 Nice to Haves - Experience with logging and monitoring tools is a plus. 🎁 Benefits - As the main benefits, it is needed to mention that we have no bureaucracy at all, no time tracking, and very flexible hours. The main goal is to make employees feel comfortable and have a possibility to express themselves maximizing their performance because of liking what they are working on. All ideas can be realized and all the work that is being done will be used by lots of large companies. IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085714 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Senior Database Reliability Engineer (DBRE) & Architect (worldwide remote) 🏢 Cloudlinux 📍 Yerevan, Yerevan, Armenia 🏠 #Remote 🔄 #FullTime 🗂️ #SecurityServices 📝 Responsibilities - DBaaS Architecture: Design and implement a self-service platform based on Terraform and Ansible, enabling the deployment of HA clusters (PostgreSQL and ClickHouse, MongoDB, Redis) in a heterogeneous environment (Bare Metal + OpenNebula + Kubernetes + Public Clouds). You will turn infrastructure into a product. - Scaling ClickHouse: Manage exponentially growing analytics clusters (12+ clusters, tens of terabytes of data). You will tackle sharding, table engine optimization (ReplicatedMergeTree), and building reliable S3 backup pipelines under high load. - Data Platform & Analytics Support: Maintain and scale the infrastructure for Apache Airflow and Redash. You will ensure the reliability of ETL pipelines and visualization tools, bridging the gap between raw infrastructure and the data analytics team. - Reliability as Code: Implement SRE practices in data management. Replace manual incident response with automated self-healing mechanisms. Define and implement SLO/SLI for all databases. - Stack Modernization: Lead the migration process from legacy solutions to modern cloud patterns. Participate in decision-making regarding the implementation of Kubernetes operators for stateful workloads. - Expertise & Mentorship: Serve as the technical authority for product teams, helping them optimize data schemas and SQL queries for high-load systems. ✅ Requirements - Deep PostgreSQL Expertise (5+ years): You know MVCC internals, understand locking mechanics, can configure Patroni and PgBouncer "with your eyes closed," and have experience with seamless major version upgrades under load. - ClickHouse Mastery: Experience operating large clusters, understanding ZooKeeper/ClickHouse Keeper, sharding, replication internals, and the ability to diagnose performance issues at the data-part level. - Engineering Mindset (SRE/DevOps): You hate doing the same task twice by hand. Experience writing complex Terraform modules and Ansible roles is mandatory. Programming skills in Python or Go for automation are a huge plus. - Hybrid Environment Experience: You understand the differences between running DBs on Bare Metal vs. Kubernetes vs. Cloud and know how to optimize TCO and disk subsystem performance (NVMe, Network Storage). - Systems Approach: You see the big picture - from the network packet to the application business logic. You understand the importance of security (FIPS, Audit logs) and Disaster Recovery. 🌟 Nice to Haves - Experience building an Internal Developer Platform (IDP). - Experience operating databases in Kubernetes (CloudNativePG, Altinity Operator). - Experience working in Cloud and Hosting providers on similar services. IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085712 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Data Analyst (Digital Analytics) 🏢 DataArt 📍 Armenia 🔄 #FullTime 🗂️ #SalesMarketing 📝 Responsibilities - Work with tools including Google Tag Manager (GTM), Google Analytics 4 (GA4), BigQuery, and Looker Studio. - Configure and manage GTM containers; ensure accurate and reliable tracking setup. - Troubleshoot and debug analytics data based on GA4 reports to ensure tracking accuracy and data consistency. - Write and optimize SQL queries for data extraction and maintain datasets supporting business reporting needs. - Assist in defining and implementing new tracking events and metrics, identifying and resolving data gaps. - Collaborate closely with marketing and product teams to address analytics requests and deliver actionable insights. ✅ Requirements - Strong proficiency in SQL (essential). - Hands-on experience with GA4 and Google Tag Manager. - Solid understanding of web analytics principles and e-commerce purchase funnels. - Experience with BigQuery and Looker Studio is highly advantageous. - Excellent communication skills with the ability to manage and prioritize data-related requests effectively. IT Channel: @iJobAm_IT Facebook: Page Facebook: Group LinkedIn: Page 100085710 #Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք