📝 Responsibilities
- Serve as a primary point of contact for incoming BAU tickets, triaging, troubleshooting, and resolving issues in a timely manner.
- Document current-state workflows and proactively identify areas for incremental improvement through process mapping and analysis.
- Identify system changes needed including validation rules, flows, page layouts, email alerts, and picklist modifications.
- Perform data analysis and generate reports to support operational decision-making and track the effectiveness of implemented solutions.
- Partner with cross-functional teams (Customer Success, Onboarding, Billing, Deal Desk, BizTech) to understand their needs and deliver solutions that align with how teams operate.
- Support User Acceptance Testing (UAT) by writing and executing test cases to confirm that solutions meet business requirements.
- Participate in team ceremonies throughout the Software Development Lifecycle (SDLC), including daily standups, sprint planning, sprint reviews, and demos.
- Write clear user stories with functional and technical specifications to communicate requirements to developers when needed.
- Gather user feedback and analyze post-launch usage data to inform future enhancements.
- Maintain and update documentation for processes, system configurations, and standard operating procedures.
- Identify and troubleshoot Salesforce (Service Cloud) and Gainsight to support post-sales workflows and business processes.
- Perform ad-hoc requests from stakeholders as needed.
✅ Requirements
- A self-starter mentality with critical thinking skills and the ability to work with minimal direct supervision.
- Proactively identify process gaps or downstream impacts.
- Experience working in business operations within a SaaS environment, with a strong understanding of the customer lifecycle.
- Hands-on Salesforce experience, with a solid understanding of best practices and platform functionality.
- Demonstrated ability to troubleshoot system issues, analyze root causes, and document independently.
- Willingness to learn how to create process maps, writing user stories, documenting business requirements, and executing user acceptance tests.
- Strong written and verbal communication skills, with the ability to explain complex problems clearly to stakeholders at all levels.
- Ability to manage competing priorities, recurring tasks, and ad-hoc requests in a fast-paced environment.
- Proficiency in English (written and verbal) for cross-functional collaboration with US-based team
🌟 Nice to Haves
- Experience with Smartsheet, Gainsight, or Salesloft.
- Familiarity with Jira and Confluence for project tracking and documentation.
- Salesforce certifications (e.g., Salesforce Administrator).
- Experience supporting or participating in system migrations or integrations.
🎁 Benefits
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
- Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.
- Parental leave and support, financial planning tools, Employee Assistance Program services, and more.
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📢 Head of AI GTM
🏢 SoftConstruct LLC
📍 Yerevan, Armenia
🔄 #FullTime
💼 #AiGtm
🗂️ #ProductManagement
📝 Responsibilities
- Own and drive the go-to-market strategy and execution for AI products, including positioning, commercialization, and scaling
- Define target segments, priority markets, and go-to-market focus areas for Betconstruct AI solutions
- Define and evolve product value propositions aligned with market needs and customer priorities
- Enable and align Sales and Pre-Sales teams to drive pipeline growth, conversion, and consistent market messaging
- Establish structured feedback loops from clients and commercial teams to inform the AI CoE product roadmap
- Define product packaging and pricing strategies based on market demand and competitive landscape
- Establish and track key performance metrics (e.g., product adoption, deal velocity) to measure and improve sales enablement effectiveness
✅ Requirements
- Bachelor's degree or equivalent practical experience
- 5+ years of experience in go-to-market, strategy, business development, or commercial roles, with exposure to AI/ML initiatives
- Experience leading cross-functional initiatives across Sales, Solutions/Pre- Sales, Product, and Engineering teams
- Experience launching and scaling products, including positioning, sales enablement, and incorporating customer feedback into product development
- Understanding of AI/ML use cases (e.g., churn prediction, personalization, recommendations) and their commercial impact
- Ability to communicate complex concepts clearly and develop compelling narratives for both technical and business audiences
- Fluency in English, both written and spoken
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📝 Responsibilities
- Provide warm and friendly service to café guests
- present the menu and assist guests in choosing food and beverages
- take orders and enter them into the relevant system
- introduce daily special offers and new menu items
- ensure high-quality service and a pleasant atmosphere
- receive payments in accordance with established procedures
✅ Requirements
- 1-4 years of experience in the service industry
- polite communication and professional behavior
- ability to work flexibly and respond quickly
- knowledge of service standards and consistent compliance with them
- responsibility, energy, and willingness to work in a team
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📝 Responsibilities
- Be the face of our award-winning products
- Lead the game according to the instructions on the screen
- Communicate with our product users from around the world
✅ Requirements
- Good command of English
- Positive attitude
- Responsibility and dedication - towards your work and your colleagues
- No prior work experience needed
🎁 Benefits
- Competitive remuneration package
- Paid on-the-job training in our Academy
- Paid break time
- Free English courses
- Excellent working environment including gym and canteen
- Flexible work schedule to fit around everyone’s lifestyle
- Opportunity to gain media and broadcasting experience in state-of-the-art broadcast studio and enhance your l-anguage skills
- Professional and personal development opportunities – internal shadow days and similar
- Real opportunity for career growth
- Referral bonuses
- Health insurance
- Privilege card
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📝 Responsibilities
- Create high-impact promotional visuals through advanced photo manipulation and artistic retouching
- Develop key visuals for campaigns, banners, and marketing creatives
- Work with complex compositions, combining multiple elements into cohesive scenes
- Perform artistic retouching: lighting, color grading, atmosphere, effects
- Enhance 3D renders and integrate them seamlessly into promo creatives
- Bring ideas to life based on briefs, references, and abstract concepts
- Collaborate with designers, 3D, and motion teams to deliver strong visual concepts
- Adapt creatives for different formats and platforms
- Maintain high level of detail, style, and visual storytelling
✅ Requirements
- 2+ years of experience in creative retouching / CG art / promo design
- Strong portfolio with promotional creatives and key visuals
- Advanced skills in Adobe Photoshop
- Strong sense of composition, color, lighting, and visual storytelling
- Ability to create atmospheric and sales-driven visuals
- Experience working with 3D renders and compositing
- Attention to detail and ability to polish visuals to high-end quality
- Fluency is Russian
🌟 Nice to Haves
- Experience in performance marketing
- Experience with AI tools (Midjourney, Stable Diffusion, etc.)
- Basic knowledge of 3D software (Blender, Cinema 4D)
- Understanding of marketing creatives and user attention patterns
📝 Responsibilities
- Creating and submitting bookkeeping entries and reports
- Checking orders and import packages
- Checking balance codes circulation
- Checking the Payment system statements
- Checking cash costs
- Control, classification of receivables
- Ensuring accurate accounting of financial means, timely reflection of financial movements from and into the bank accounts, accurate recording of journal entries
- Identification of software issues of the 1C system, elaboration of technical specifications
- Testing of programmatic issues
- Fulfillment of other assignments by immediate supervisor
✅ Requirements
- Higher education in economics
- 3 years of experience in accounting or finance
- Knowledge of Armenian Software,1C, E-invoicing, and other related accounting software
- Knowledge of Armenian, Russian, and English languages
- Good knowledge of tax code of RA
- Good knowledge of Microsoft Office
- Ability to interpret and analyze financial statements and periodicals
- Detail oriented, analytical, and excellent communication skills
- Able to thrive in a deadline-driven environment
💻 Technologies
- Armenian Software
- 1C
- E-invoicing
- Microsoft Office
⚡ Skills
- analytical skills
- communication skills
- attention to detail
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📝 Responsibilities
- Define and maintain the AI Lab product roadmap aligned with company objectives and strategic priorities.
- Identify and evaluate AI opportunities across sportsbook, casino, CRM, payments, fraud detection, risk management, customer support, and responsible gaming.
- Translate business challenges into AI product initiatives with measurable KPIs and ROI expectations.
- Conduct market research and competitive analysis on AI adoption within the iGaming industry.
- Build business cases for new AI solutions and prioritize initiatives based on impact, feasibility, and strategic value.
- Own the end-to-end lifecycle of AI products from ideation through deployment and continuous improvement.
- Create and manage product backlogs, user stories, acceptance criteria, and release plans.
- Work closely with Data Science, MLOps, Engineering, UX, and Business teams to ensure successful delivery.
- Prioritize features and experiments based on business objectives and data-driven insights.
- Define MVPs and phased delivery strategies for AI products.
- Collaborate with data scientists and ML engineers to understand model capabilities, limitations, and performance metrics.
- Define requirements for machine learning models, data pipelines, and AI-driven workflows.
- Ensure AI solutions are aligned with operational, compliance, and business requirements.
- Participate in model evaluation, validation, and production readiness reviews.
- Support MLOps and model governance processes.
- Act as the primary liaison between business stakeholders and technical AI teams.
- Gather requirements from executive leadership, product teams, operations, marketing, CRM, trading, and compliance departments.
- Present product vision, roadmap updates, and performance metrics to senior management.
- Facilitate workshops and discovery sessions to identify new AI use cases.
- Define product success metrics and monitor AI product performance.
- Measure model impact through business KPIs.
- Drive continuous optimization through experimentation and A/B testing.
✅ Requirements
- Bachelor's degree in Computer Science, Data Science, Engineering, Business Analytics, Mathematics, Economics, or a related field.
- 4+ years of Product Management or Product Ownership experience.
- 2+ years working directly with AI, Machine Learning, Data Science, or Analytics teams.
- Experience managing technical products with complex data and software components.
- Experience working in Agile/Scrum environments.
🌟 Nice to Haves
- Master's degree is considered an advantage.
- Experience in iGaming, Sports Betting, FinTech, AdTech, or highly data-driven industries is preferred.
💻 Technologies
- Machine Learning
- Predictive analytics
- Recommendation systems
- Classification and regression models
- Generative AI
- LLMs
- MLOps
- Data warehousing
- Analytics platforms
- API-based product architectures
⚡ Skills
- Stakeholder management
- Product management
- Agile/Scrum
- Product roadmap
- Strategy development
- Data-driven decision making
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