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📢 IT Support Specialist
🏢 SoftConstruct LLC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #ItSupport
🗂️ #InformationTechnology

📝 Responsibilities
- Provide prompt technical support for hardware, software, and network-related issues
- Install, configure, and maintain IT equipment and software
- Manage IT helpdesk tickets, ensuring timely resolution or escalation
- Monitor and support system performance, updates, antivirus, and backups
- Maintain IT asset inventory and documentation
- Support enterprise software deployments and system upgrades
- Assist in IT projects, including migrations and network improvements
- Educate employees on IT tools and best practices
- Ensure compliance with data security and privacy standards

✅ Requirements
- 2+ years of experience in IT support or a similar role
- Strong knowledge of Windows, macOS, and Linux operating systems
- Familiarity with networking protocols (TCP/IP, DNS, DHCP) and VPNs
- Experience with helpdesk ticketing systems and remote support tools
- Knowledge of Office 365, cloud-based solutions (Azure, etc.)
- Strong problem-solving, communication, and customer service skills
- Ability to prioritize and multitask in a fast-paced environment
- Bachelor’s degree in IT, Computer Science, or equivalent practical experience

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100090720
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📢 Teller / Lunch cover
🏢 EvocaBank CJSC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #Teller
🗂️ #RestaurantHotelFoodService

📝 Responsibilities
- attract and engage potential customers
- identify customer needs and offer appropriate solutions
- provide customer service and support
- sell banking products and services
- build long-term and trustworthy relationships with customers

✅ Requirements
- higher education
- at least a year's professional experience in customer service
- excellent knowledge of Armenian banking legislation and customer service processes
- good grasp of AS-Bank 4.0 software programs
- advanced skills of customer acquisition and sales
- excellent communication skills, literate speech
- customer-oriented approach
- ability and desire to learn quickly
- initiative and high sense of responsibility
- excellent command of Russian and English languages

💻 Technologies
- AS-Bank 4.0

⚡ Skills
- customer service
- customer acquisition
- sales
- communication skills
- literate speech
- customer-oriented approach

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100090718
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📢 Loan Officer Dilijan Branch
🏢 EvocaBank CJSC
📍 Dilijan, Armenia

🔄 #FullTime
💼 #LoanOfficer
🗂️ #FinanceInsurance

📝 Responsibilities
- undertake customer acquisition
- perform active sales
- provide consultation regarding the lending processes
- receive and analyze loan applications
- choose and review collateral
- prepare and present relevant reports
- track customers' payments

✅ Requirements
- university degree in economics or finance
- at least 2 year's professional experience as a business and consumer loan officer
- excellent command of Armenian banking legislation and lending procedures
- good knowledge of AS-Bank 4.0 software program
- outstanding communication and customer acquisition skills, advanced skills of sales plan implementation
- negotiation and conflict management skills
- analytical mind
- good command of Russian and English languages

💻 Technologies
- AS-Bank 4.0

⚡ Skills
- communication skills
- customer acquisition skills
- sales plan implementation
- negotiation skills
- conflict management skills
- analytical mind

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100090716
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📢 Mobile Products Specialist
🏢 Viva
📍 Yerevan, Armenia

🔄 #FullTime
💼 #ProductSpecialist
🗂️ #InformationTechnology

📝 Responsibilities
- Follow on the trends of targeted data products/services/tariffs
- Alarm in case of major changes in the behavior of the targeted product/service/tariff
- Prepare and control promotion campaigns
- Prepare and keep track of weekly reports on targeted products/services/tariffs KPIs
- Assist in monthly report preparation and analysis
- Prepare and analyze business cases related to mobile products

✅ Requirements
- Bachelors’ degree in business related or technical related fields
- Good knowledge of mathematics
- Basic knowledge in marketing
- A vision of Armenian corporate segment and its behavior/requirements
- Good knowledge of statistics (as percentages, averages, interest, etc)
- Knowledge of mobile computing technology and principles
- Understanding of principles of offers bundling and pricing
- Communication and negotiation skills
- Good analytical skills
- Team-building and conflict-resolution skills
- Computer skills: MS Office, Internet
- Perfect knowledge of English, Armenian, Russian
- Effective communication
- Problem solving

💻 Technologies
- Internet

⚡ Skills
- Communication and negotiation skills
- Analytical skills
- Team-building
- Conflict-resolution skills
- MS Office
- Effective communication
- Problem solving

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100090714
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📢 Outbound team (Sales team) Specialist, Contact Center
🏢 Ameriabank CJSC
📍 Yerevan,Armenia

🔄 #FullTime
💼 #SalesSpecialist
🗂️ #SalesMarketing

📝 Responsibilities
- Realize Bank products and services sale to current and potential clients via phone and other distance channels
- Follow up on new leads and referrals resulting from Contact Center sales initiation and support activity
- Conduct outbound calls requested by other structural divisions of the Bank (customer surveys, inquiries, obtaining customer feedbacks)
- Effectively answer and process all service, transactions, operations related inbound inquiries in accordance with the internal security policies and procedures
- Provide comprehensive consultation via phone and other distance channels to potential and existing clients and build customers' interest in the services and products offered by the Bank
- Redirect inbound inquiries to specific person and/ or specialized divisions of the Bank in specific cases, apply appropriate actions to effectively control customer requests where necessary, effectively handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Ensure proper identification of client messages, orders and requests, initial processing within prescribed authority and filing (including in the AS-Bank operational system, CRM database)
- Provide online operational support to clients (bank account management, transaction and balance inquiries, information update), technical support distance banking via various distance channels (phone, e-mail, webcall, weblive-chat, sms, fax and other channels)
- Provide immediate assistance to Card-related inquiries (transaction information, card block/ unblock services), in constant cooperation with Payment Card Division and Fraud Monitoring to organize customer care processes
- Make non-cash transactions by clients' accounts via phone and other distance channels
- Identify and resolve client concerns regarding features of offered products and services
- File all type contacts and follow up on their history according to standard operating procedures
- Fulfill action plans and schedules to cover certain goals established by Contact Center managers
- Display time flexibility towards shifts as per work floor requirements
- Perform other job-related duties as assigned

✅ Requirements
- University degree in Economics, Humanitarian Studies, Linguistics or other related fields
- At least 2 years of relevant work experience
- Basic understanding of banking and related activity, civil legislation
- Outstanding communication skills
- Ability to work under pressure
- Strong negotiation and representation skills
- Ability to work in a team
- Ability to handle stressful situations
- Extraordinary diligence and high sense of responsibility
- Proficiency in MS Office
- Knowledge of AS-Bank
- Fluency in Armenian, Russian and English languages

🌟 Nice to Haves
- Experience in service, telesales/ telemarketing, sales promotion and/ or marketing
- General knowledge of banking products and services

💻 Technologies
- MS Office
- AS-Bank
- CRM

⚡ Skills
- Communication skills
- Negotiation
- Representation skills
- Teamwork
- Customer service

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100090712
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Solution architect, ENTERPRISE ARCHITECTURE SERVICE
🏢 Ameriabank CJSC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #SolutionArchitect
🗂️ #InformationTechnology

📝 Responsibilities
- Solution Architecture Design - Design end-to-end solution architectures across business, application, data, and technology domains
- Produce architecture deliverables including - Solution architecture diagram - Integration designs - Data flow models - Non-functional architecture definitions
- Ensure solutions align with enterprise principles, target architectures, and platform strategie
- Architecture Governance & Compliance - Participate in architecture reviews and governance processes
- Ensure solutions comply with - Enterprise Architecture standards - Security and risk requirements - Regulatory and compliance constraints
- Identify architectural risks, trade-offs, and technical debt

✅ Requirements
- Strong experience in solution architecture or senior engineering roles
- Understanding of distributed systems, APIs, and integration patterns
- Knowledge of modern architecture practices (microservices, event-driven, cloud/on-prem hybrid)
- Familiarity with architecture frameworks (TOGAF or similar)
- In-depth understanding of coding languages
- Sound knowledge of various operating systems and databases
- Ability to communicate complex architecture concepts to technical and business stakeholders
- Architectural modeling skills using formal notations (e.g., ArchiMate, C4, UML) to design and communicate solution architectures

🌟 Nice to Haves
- Bachelor’s degree in information technology or computer science is preferred

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100090710
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք

📢 Compliance Officer
🏢 SoftConstruct LLC
📍 Yerevan, Armenia

🔄 #FullTime
💼 #ComplianceOfficer
🗂️ #Law

📝 Responsibilities
- Monitor, understand, and review regulatory developments, particularly in EU markets
- Identify areas for improvement and potential compliance vulnerabilities within the business
- Ensure adherence to AML, Responsible Gambling, Data Protection, and Licensing regulations
- Develop, update, and implement policies, procedures, and manuals to ensure regulatory compliance
- Perform risk-based audits and maintain AML, Responsible Gambling, and Operational manuals
- Prepare compliance assessments and regulatory reports, presenting them to senior management and external stakeholders
- Conduct regular compliance checks, review new content releases, and complete monthly website and social media reports
- Collaborate with operational and support teams to implement compliance policies and assess their effectiveness
- Assist the Deputy Head of Compliance in delivering compliance training across all operational areas
- Work across key compliance areas, including AML, CTF, Gambling License and Legislation, IBIA, Advertising, and Data Protection
- Support development teams in delivering new product compliance features
- Assist in preparing various regulatory reports and oversee flagged client reviews for AML and Responsible Gambling concerns
- Carry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor code

✅ Requirements
- Bachelor's degree in Finance, Business, Management, or a related field
- Experience in compliance, regulatory affairs, or risk management
- Strong understanding of fundamental business processes, risks, and controls
- Ability to conduct compliance assessments and risk evaluations
- Excellent written and verbal communication skills in English
- Proficiency in risk assessment, mitigation, and compliance-related processes
- Ability to meet deadlines and manage time effectively in a fast-paced environment
- Strong analytical, planning, negotiation, and problem-solving skills
- Self-motivated with the ability to work independently and as part of a team
- Proven ability to develop strong working relationships and maintain emotional balance in high-pressure situations

🌟 Nice to Haves
- Familiarity with task management systems is a plus.
- Knowledge of ethical hacking is an advantage
- Compliance certification (e.g., CCEP, CRCM, CAMS) is a plus

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100090708
#Career #Vacancy #Recruiter #JobOpening #ԳործԿա #Աշխատանք